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Terms & Conditions


All reservations must be confirmed in writing. To guarantee the reservation a 25% deposit is required within 10 days of confirmation. The deposit is refundable if the group is cancelled more than 30 days prior to arrival. For bookings made within 10 days of arrival, full payment by bankers draft or credit card is required. Credit card payments carry a 3% processing fee.


Full payment is required 20 days prior to arrival by bank transfer. The amount payable will be in EUR & GBP unless otherwise stated.

  • 30 days or more: no cancellation charges.
  • 29-15 days: 50% cancellation charge.
  • 14-7 days: 75% cancellation charge.
  • Groups cancelled after this period: 100% cancellation charge.
  • Individual reservations cancelled less than 48 hours prior to arrival: 100% cancellation charge.
  • The cancellation policy applies to all group bookings.

We require a rooming list six weeks prior to arrival for groups, to forward to the hotels. The final rooming list must be supplied to us at least two weeks prior to arrival. Small amendments will be acceptable up to 7 days prior to arrival. Any amendments or cancellations made less than 7 days prior to arrival will not be accepted and a cancellation charge may apply.


All the companies within GLOBE360 DMC Ltd group give notice that all arrangements for transport and conveyance, and for hotel accommodation or for any services, are made by them as agents on express condition that they shall not be liable for any injury, damage, loss, accident or irregularity howsoever caused.

We strongly recommend that all clients take out travel insurance.

Any contract entered into with the GLOBE360 DMC Ltd group of companies will be subject to the law and jurisdiction of England.

  1. In case of complaints or problems regarding the services supplied by GLOBE360 DMC Ltd, the client should report them immediately to give GLOBE360 DMC the chance to investigate and try to solve them.
  2. If the client fails to follow the procedure mentioned above, your right for compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
  3. If the complaint is not resolved during the period of the stay, a registered letter should be sent to GLOBE360 DMC within 5 days from the end of the stay.

Get in touch

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Tel. +44 20 33846900

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